FAQ

Buyer Questions

How can I create an account?

To create an account first click the “My Account” link in the top right of the site.

Under the “Register” heading fill out your email and password and click the “I am a customer” button.

Finally press the “Register” button.

How can I purchase an item?

To purchase an item first you must add the desired item to the cart. When on the product page of the desired product enter the amount of units you wish to buy of the product and then click the “Add to Cart” button.

You will then be taken to the cart screen, review that the order is what you wish to purchase and then press “Proceed to Checkout”.

How much is postage?

Postage prices are set by each individual vendor and vary depending on the shape, size and weight of an item.

How can I view my order?

To view an order you have made click on the “My Orders” link at the top right of the screen.

Can I cancel my order?

To cancel an order you must contact the vendor directly to let them know you do not wish to go through with the order anymore. Vendor contact details can be found through the “My Orders” page or through the vendors page which can be found via the “Vendor List” page.

My item arrived damaged, what can I do?

If your item has arrived damaged or it is not what was described you must contact the vendor directly. Vendor contact information can be found either via the “My Orders” page or through the vendors page which can be found via the “Vendor List”.

If a vendor has not responded within 5 business days you can contact the site administrator.

How can I return my order?

Returns must be organised through the vendor directly. Please check vendors policies before you buy as some vendors may not offer refunds instead they may offer exchange or store credit.

Vendor Questions

How do I become a vendor?

To become a vendor you must create a vendor account. To create a vendor account click “My Account” on the top right corner of the page.

Fill in the details for email address and password and click the “I am a vendor” radio button.

Fill in the rest of the details for the store including first and last name, shop name, shop url and phone number then read the terms and conditions and tick the box.

Press the register button.

How do I sign in to vendor dashboard?

Click “Vendor Dashboard” in the top left or click “My Account” in the top right.

Enter your email and password and click sign in.

How can I add a product?

To add a product you must first be approved by the admin of the site.

Once you have been approved navigate to the vendor dashboard and then go to the products tab.

Click the “Add new product” button.

Fill out the details for the product; upload photos of the products fill in the product name, price of the product, select the product category and product tags and enter a description for the product.

Click “Create Product” button.

A page will then appear with more fields for information about the products including:

  • Short description
  • Long description
  • Inventory
  • Specifications
  • Shipping and Tax
  • Linked items
  • Attribute
  • Other Options

After these have been filled out press “Save Product”

The product will then be sent to the admin for approval unless you are a trusted vendor.

How can I delete an item?

  1. Go to the “Vendor Dashboard”
  2. “Products”
  3. Under the product you wish to delete click the “Delete Permanently”

How can I view my orders received?

  1. Go to “Vendor Dashboard”
  2. “Orders”

This will show all orders you have received

How can I create/manage a coupon code?

  1. Go to “Vendor Dashboard”
  2. “Coupons”
  3. Click “Add new Coupon”
  4. Fill in the details of the coupon then press “Create Coupon”

Where can I find a customers shipping details?

From the vendor dashboard

  1. Go to “Orders”
  2. Click on the eye symbol next to an order to view that order
  3. The billing and shipping address are shown underneath the order details

How can I see my item reviews?

On the products page item reviews can be seen underneath the item

How do I set a banner for my store?

From the vendor dashboard

  1. Click “Settings”
  2. Click on the dotted rectangle to upload or choose an image to be set as your banner.
  3. Click the “Update Settings” button at the bottom of the page to save the banner